Effective Date: 18-01-2025

Roop Katha (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you visit our website https://www.roopkathastore.com (“Site”), create an account, place orders, or interact with us in other ways. We encourage you to review this policy carefully to understand how we treat your personal information.

By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you disagree with any terms, please do not use our services or provide us with your personal information.

  1. Information We Collect

We collect both personal and non-personal information to provide you with a better shopping experience and to improve our services. The types of information we collect include:

1.1 Personal Information

This includes any data that identifies or could reasonably identify you. The personal information we collect may include, but is not limited to:

  • Account Information: Name, email address, phone number, billing and shipping addresses, and any other contact information you provide when you create an account or place an order.
  • Payment Information: Credit card numbers, billing addresses, and payment method details. All payment information is processed securely via trusted third-party payment processors, and we do not store your payment details directly.
  • Communication Data: Correspondence with us via email, chat, or customer support, including any feedback or reviews you provide.

1.2 Non-Personal Information

We also collect non-identifiable data, including:

  • Device and Usage Data: Information about the devices you use to access our Site (e.g., computer, tablet, or smartphone), browser type, operating system, and IP address.
  • Cookies and Tracking Data: We use cookies and other tracking technologies to monitor your behaviour on the Site, such as the pages you visit, products you view, and the time spent on various parts of the website.
  • Analytics Information: Data related to how you navigate the Site, your search preferences, and aggregated information about how you interact with the Site’s features.
  1. How We Use Your Information

The information we collect from you is used to deliver our services, improve our website, and provide you with a better shopping experience. Specifically, we use your data for the following purposes:

2.1 To Process and Fulfill Orders

We use your personal and payment information to process orders, confirm purchases, deliver goods, and manage returns or exchanges. This includes:

  • Verifying your payment details with our payment processor.
  • Providing order updates, tracking information, and confirming shipping and delivery.
  • Communicating with you regarding order status, including any issues or delays.

2.2 Customer Support and Communication

We use your contact information to respond to inquiries, address customer service issues, and provide support. This includes:

  • Resolving disputes or complaints.
  • Answering questions about products, services, or shipping.
  • Sending order confirmations, receipts, and delivery notifications.

2.3 Marketing and Promotional Activities

With your consent, we may use your information to send you marketing communications, such as promotional offers, new product releases, and special discounts. You can opt-out of receiving marketing emails at any time by following the unsubscribe link included in every marketing message we send.

2.4 Improving Our Website and Services

We use analytics and browsing data to enhance our website’s functionality, improve user experience, and optimize content for our customers. This includes:

  • Analysing trends and usage patterns.
  • Customizing the Site to better suit your preferences.
  • Identifying and fixing technical issues.

2.5 Legal Compliance and Protection

We may use your data to comply with legal requirements, protect our business interests, and enforce our policies. This may include:

  • Complying with applicable laws and regulations.
  • Investigating fraudulent activities or security breaches.
  • Protecting our rights, property, and safety, as well as the rights, property, and safety of our customers and others.
  1. Cookies and Tracking Technologies

We use cookies, web beacons, and other similar technologies to enhance your experience while using the Site. These technologies allow us to:

  • Remember your preferences: Store items in your shopping cart across sessions.
  • Track site usage: Collect data about how you interact with the Site, which helps us analyse user behaviour and optimize our website.
  • Personalize your experience: Serve tailored content and ads based on your preferences and browsing activity.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on the Site, such as your shopping cart or login functionality.

  1. Sharing Your Information

We respect your privacy and will not sell or rent your personal information. However, we may share your data with trusted third parties for the following purposes:

4.1 Service Providers

We may share your personal information with trusted service providers who assist us in running our business operations. These service providers may include:

  • Payment processors: For processing transactions securely.
  • Shipping and logistics companies: To deliver orders and manage returns.
  • Hosting providers: To maintain the website and store your data securely.

These service providers are obligated to use your information only for the purposes for which it was provided and are contractually bound to keep your data confidential.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

4.3 Legal Compliance

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or to protect the rights, property, and safety of Roop Katha, our customers, or others.

  1. Data Security

We implement a variety of security measures to protect your personal information. These measures include:

  • Encryption: All sensitive payment information is encrypted during transmission.
  • Access Control: We restrict access to personal information to authorized personnel only.
  • Secure Storage: We store personal data in secure, protected environments to prevent unauthorized access.

While we take reasonable precautions to protect your information, please be aware that no method of online data transmission or electronic storage is 80% secure. Therefore, we cannot guarantee absolute security.

  1. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

6.1 Access and Rectification

You have the right to request access to the personal data we hold about you. If you believe any information is inaccurate or incomplete, you have the right to request corrections.

6.2 Deletion and Restriction

You may request the deletion or restriction of your personal data under certain circumstances. However, we may retain certain data for legal, security, or legitimate business purposes.

6.3 Opt-out of Marketing Communications

You can opt out of receiving promotional emails or marketing communications by clicking the unsubscribe link in our emails or by contacting us directly.

6.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [contact email] or [phone number].

  1. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

  1. International Customers

We welcome customers from around the world. If you are accessing the Site from outside [your country], please note that your personal information may be processed, transferred, and stored in the [Country] where we operate and where our servers are located. By using our services, you consent to the transfer, storage, and processing of your personal information in the [Country] and other countries where we may have facilities or engage service providers.

8.1 Data Transfers Outside Your Country

If you are located in the European Union (EU), European Economic Area (EEA), or other regions with data protection laws that differ from those in [Your Country], please be aware that by submitting your personal data, you consent to the transfer of that information to countries outside of your country of residence, including the [Country] in which our servers are located. These countries may have different data protection laws than your home country.

We ensure that any transfer of personal data complies with applicable data protection laws, such as the EU’s General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), and that the necessary safeguards are in place to protect your data.

8.2 EU Data Protection Rights (GDPR Compliance)

For customers located in the EU/EEA, we adhere to the data protection principles set forth in the General Data Protection Regulation (GDPR). As such, you have the following rights regarding your personal information:

  • Right to Access: You can request access to your personal data, including a copy of the information we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies or update incomplete information.
  • Right to Erasure: Under certain conditions, you can request that we delete your personal data. Please note that we may retain some data for legal or contractual obligations.
  • Right to Restrict Processing: You can request that we restrict the processing of your data under specific circumstances.
  • Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain situations, including for marketing purposes.

To exercise any of these rights, please contact us at [contact email].

8.3 California Consumer Privacy Act (CCPA)

For customers in California, USA, we comply with the California Consumer Privacy Act (CCPA) by providing the following rights:

  • Right to Know: You have the right to request information about the personal data we collect, use, and share.
  • Right to Delete: You can request that we delete the personal information we have collected from you.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information, although we do not sell your personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA.

If you are a California resident and would like to exercise any of these rights, please contact us at [contact email].

8.4 Other International Regulations

We are committed to complying with the privacy laws and regulations of all countries in which we operate. If you are from a country with specific data protection laws or have questions regarding how your data is processed in compliance with your local laws, please contact us directly at [contact email].

8.5 Third-Party Services for International Customers

We may use third-party services and providers that operate in countries outside of your residence for processing orders, payments, and deliveries. These third parties are bound by contractual agreements to process your data only for the purpose of fulfilling your orders and related services.

  1. Consent to International Data Processing

By using the Site and engaging in transactions with us, you consent to the processing, transfer, and storage of your personal information in accordance with this Privacy Policy, including the transfer of your data to countries with different privacy standards than those in your home country.

  1. Changes to This International Customers Policy

This section of the Privacy Policy may be updated to comply with international data protection regulations or reflect changes in how we process data for international customers. Any updates will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this section periodically to stay informed about how we handle your personal data.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

Roop Katha
Hiranandani Fortune City, Panvel, Maharashtra, 410221.
info@roopkathastore.com
+91-9354129905