At Roop Katha, we are resolutely committed to ensuring your utmost satisfaction with each purchase. In the unlikely event that you receive a defective item, we have established a streamlined and transparent Refund & Return Policy to promptly address your concerns.

Video Verification Requirement:

  • To initiate a return or refund for a defective product, we kindly request that you provide a video recording of the unboxing process.
    • The video should clearly capture the opening of the package, along with a detailed view of the defective item.
    • This verification process allows us to accurately assess the issue and take appropriate corrective measures.

Return Process:

  1. Video Documentation: Upon receiving your order and identifying any defect, please record a video that clearly illustrates the issue during the unboxing process.
  2. Contact Us: Reach out to our customer support team via email at support@roopkathastore.com or by phone at +91 9354129905, providing the video for our review.
  3. Assessment: Our team will meticulously review the video to confirm the defect and determine the most suitable course of action.
  4. Return Authorization: Upon confirmation of the defect, we will issue a return authorization and provide comprehensive instructions on how to return the item.

Refund & Replacement Options:

  • Based on the nature of the defect and product availability, you may be eligible for either a refund or a replacement.
    • Refunds will be processed processed to your bank account via NEFT within 8-12 business days from the approval of the return, once you share the required bank details on email.
    • Replacements will be promptly dispatched once the return is confirmed.

Conditions for Return:

  • All returned items must be in their original condition and packaging, including all accessories and tags.
    • Returns must be initiated within 2 days of receipt of the order.
    • We reserve the right to refuse returns that do not meet these conditions or that lack adequate video documentation.

Customer Support:

  • Should you have any questions or require assistance with the return or refund process, we invite you to contact our dedicated customer support team.
    • Our team is available to provide you with the guidance and support needed to ensure a seamless resolution.

Contact Information:

  • Trade Name: Roop Katha
    • Phone Number: +91 9354129905
    • Email: info@roopkathastore.com

Thank you for choosing Roop Katha. We deeply value your trust in our products and remain steadfast in our commitment to delivering an exceptional customer experience.

Cancellation Policy

We strive to provide the best shopping experience for our customers. If you need to cancel your order, please review our cancellation policy below:

  1. Order Cancellation by Customer:
    • Orders can be canceled within 2 hours of placing them.
    • To cancel your order, please contact our customer service team at support@roopkathastore.com with your order details.
    • If the order has already been processed or shipped, cancellation will not be possible.
  2. Order Cancellation by Us:
    • We reserve the right to cancel any order due to stock unavailability, pricing errors, or any other reason.
    • In such cases, we will notify you via email and issue a full refund.
  3. Refunds:
    • If your order is eligible for cancellation, the refund will be processed to your bank account via NEFT within 7-10 business days, once you share the required bank details on email.
    • Please note that the refund processing time may vary depending on your bank or payment provider.